Free Level1 Support

Get started with our free plan that includes the following features:-

• Gather detailed information about the problem reported by the user.
• Conduct initial diagnosis to identify the nature of the technical problem.
• Perform basic troubleshooting steps based on predefined procedures and knowledge base articles.
• Assist users with password resets and account-related issues.
• Handle basic account management tasks such as unlocking accounts or updating user information.
• Escalate issues to Level2 or Level3 support when the problem is beyond the scope of Level1 support or requires specialized expertise.

Free Level1 support available for the following services:-